FAQ & Program Support

Program Support

General FAQs

Is HeroBox a non-profit organization?

HeroBox is a 501(C)(3) non-profit organization. 100% of your donation is tax deductible for federal income tax purposes. Our tax identification number is 26-3985630.

How did HeroBox start?

HeroBox evolved from a family's simple effort of supporting their hero.  Please visit our About Us page to learn about our story and meet our team.

Is HeroBox fiscally responsible and transparent?

We pride ourselves on being good stewards of your donation.  HeroBox has a Platinum seal of transparency from Guidstar which you can see here: https://www.guidestar.org/profile/26-3985630.  You can also review our financials here: http://herobox.org/about/financials

How do we get involved with HeroBox?

HeroBox is a social platform that connects people around the country to deployed service members in need.  There are two ways to get involved.  First, you can sponsor a Hero.  This is a commitment to send one HeroBox a month to a deployed service member.  You choose your length of commitment from 1 month to 12.  The other way to get involved is by hosting a HeroDay.  This is a one-time event where your group packs and ships HeroBoxes to 10 or more deployed service members.  Both programs give you the opportunity to directly support our heroes.  You can review FAQs about both efforts below.

I forgot my password. How do I retrieve it?

Click on the "Login" link in the menu at the top of this page. You will then see a link to retrieve your password.

Program Support

Sponsor a Hero FAQs

How do I sponsor a Hero?

To sponsor a hero, simply register on our website and verify your email.  Once you have set up your account, click "Sponsor a Hero" and follow the prompts.  Our system will give you the next deployed service member in line.  Heroes are listed in our database based on their need, so you are connecting with the hero who needs your support the most.  By sponsoring a hero, you are committing to send one HeroBox a month per the length of time you request.  Whether you sign up for one month or their entire deployment, you will make a meaningful impact on their life.  You can watch a short video on this process here: https://youtu.be/Ha07X9VRYn4

Can I select a Hero?

No. We have developed a "next in line" system where deployed service members are listed in our database based on need.  You will be paired with the hero who needs your support the most.  

Can I choose my commitment length?

Yes.  When you sponsor a hero, you are committing to send one HeroBox a month. You can sign up for one month or for their entire deployment.  Because our heroes are listed in our system based on their need, you may be paired with a hero who has less time left in their deployment than you requested.  Once you finish your commitment to that hero, you can always register for another hero.  If your hero still has time left on their deployment when your commitment expires, the system will prompt you to continue sponsoring your hero.  You can choose to continue or not.

When are HeroBoxes due to ship?

HeroBoxes are due to ship two weeks after you register.  Please confirm your shipment after every HeroBox you send because it impacts how the heroes are listed in our database.  If you don't confirm shipment in your account by the due date, your commitment will expire.

How do I pack and ship my HeroBox?

We recommend using USPS medium or large flat rate boxes.  Each box will require a label, customs form and postage.  The "How to Pack/Ship" document below will guide you through the process.

How do I know what my hero wants?

Click on your hero's name inside your account. It will show you their profile including requested items. If they don't have any requested items, you can send the most commonly requested items which can be found here.

What if I can't contact my hero?

We highly recommend you contact your hero before shipping a HeroBox because their address may have changed. If you have not heard from your hero within 15 days of registering, you can let your commitment expire and sponsor another hero.

What do I send if my hero hasn't requested anything?

If your hero has not requested anything, you can send some of the most commonly requested items found here.

What if my hero requests an expensive item?

You should expect to pay between $25-$40 to pack and ship a HeroBox. You are welcome to spend more but do not feel obligated to purchase expensive items.

What if my hero requests an odd item?

You are not obligated to send anything. You should only send items that you are comfortable sending.

Where am I sending the HeroBoxes?

You are sending the HeroBoxes directly to your Hero, not to the HeroBox office.

How do I know if my hero received the HeroBox?

The best way to confirm delivery is to communicate with your hero.

Program Support

Host a HeroDay FAQs

How does the HeroDay Program work?

A HeroDay is an event where groups send 10 or more HeroBoxes to deployed service members.  Typically this is an activity where your group gets together on a specific day to pack and ship HeroBoxes.  This is a great team building event.  Another popular method is to distribute empty boxes to your group.  They take the boxes home and return them filled at a designated time and location.  In both cases we will connect you with heroes who need your support.  We will also walk you through the entire process and can help with printing postage, procuring supplies, box pickup and everything else needed to host a successful event.  

Is there a minimum number of boxes we must ship?

10.  If you want to ship less than 10 HeroBoxes, we recommend sponsoring a hero or heroes.

What is the timeline for a HeroDay?

If you are hosting a traditional HeroDay, please contact us 30-60 days prior to the event to discuss details such as date, location, commitment size and more.  HeroBox can do everything from manage your entire event to simply providing you with the materials.  Once we've helped you finalize the details, HeroBox will invoice you for the postage and any items/supplies you want us to procure.  This usually happens around 30 days prior to the event.  You will receive everything you need to host a successful event approximately 7 days before your HeroDay. 

If you are passing out HeroBoxes for your group to return filled, we will send you the boxes around 30 days before the designated pick up.  We recommend giving your group 2-3 weeks to return their filled HeroBoxes.  Once we have a final count, we will invoice you for the postage, ship you labels and arrange for the pick up.

How do we know what our heroes want?

HeroDays are for groups looking to send numerous HeroBoxes to many different service members.  Therefore each HeroBox can't be customized as they can be when you sponsor a hero.  HeroDay items are based on a list of the most commonly requested items in our database.  We will provide you with this list prior to your event.

How do we label each HeroBox?

HeroBox will provide you with the labels for each box.  Our proprietary software combines the address information, postage payment and customs form documentation on one small 3"x6" adhesive label.  Simply adhere one label to each HeroBox.  We will also schedule pick up at your location.

Where do we get boxes for the event?

We will provide you with everything needed for your event.  You can choose to use HeroBox branded boxes for a small fee or we can send you USPS flat rate boxes for free.  If you use USPS boxes, you can download the sticker below to adhere to each box.

Program Support


How To Pack/Ship (HeroDay)

This document walks you through the process of packing and shipping a HeroBox to your unit.  Click here to download.

HeroBox Stickers

This document contains six HeroBox stickers.  Please place at least one on each HeroBox.  You can cut & tape or use Avery labels 8164.  Click here to download.