FAQ & Program Support

Program Support

General FAQs

Is HeroBox a non-profit organization?


HeroBox is a 501(C)(3) non-profit organization. 100% of your donation is tax deductible deductible for federal income tax purposes. Our tax identification number is 26-3985630.

How does HeroBox send items to the troops?


There are 3 main ways that we send or facilitate HeroBoxes to the troops. First is through our most popular program, the myHero program. HeroBox connects people (sponsors) with deployed service members instantly online. The sponsors commit to sending one HeroBox a month to the service member they were paired with. Secondly, our HeroDay program pairs groups and organizations with deployed units. Thirdly, we receive item donations which are packed and shipped to the troops on a regular basis.

How did HeroBox start?


Please visit our About Us page to learn more about HeroBox.

How can I get involved?


We offer multiple ways for you to get involved, including donating money, supplies, your services (creative, legal, etc.), your time, and many other options. If you want to get involved, simply click here to find out more.

Will I really make a difference?


Yes! Click here to read how the troops feel about receiving a HeroBox.

How much does it cost?


You can expect to pay between $25 and $40 per HeroBox. The postage for the USPS medium flat rate box (11x8.5x5.5 ) is about $10. It costs about $15-$30 to fill the box.

Do we have to use the medium box?


We recommend the medium box because it has the best shipping rate but you are free to use any size you like! 

I forgot my password, how do I retrieve it?


Click on the "Login" link in the menu at the top of this page. You will then see a link to retrieve your password.

Can I send pictures of my efforts?


Yes! Please send any pictures or feedback of your efforts and we will post on our site for everyone to see. You can send the photos to info@herobox.org 

What are the stickers for?


The stickers identify the HeroBox. Print out, cut on dotted line and tape to your HeroBox.

Program Support

FAQs - myHero

When are HeroBoxes due to ship?


HeroBoxes are due to ship on the anniversary of your commitment every month. We understand that schedules vary, so within 15 days of the commitment date is acceptable. Please remember that your hero is anticipating a Herobox.

What is the minimum commitment?


The myHero program is a commitment to send one HeroBox a month to yourhero. You can sign up for as little as one month, or for as long as you want. 

How do I know what my hero wants?


Click on your hero's name inside your account. It will show you their profile including requested items. If they don't have any requested items, you can send the most commonly requested items which can be found here.

What if I can't contact my hero?


We highly recommend you contact your hero before shipping a HeroBox because their address may have changed. If you have not heard from your hero within 15 days of registering, you can cancel your commitment and sponsor another hero.

What do I send if my hero hasn't requested anything?


If your hero has not requested anything, you can send some of the most commonly requested items found here.

What if my hero requests an expensive item?


You should expect to pay between $25-$40 to pack and ship a HeroBox. You are welcome to spend more but do not feel obligated to purchase expensive items.

What if my hero requests an odd item?


You are not obligated to send anything. You should only send items that you are comfortable sending.

Where am I sending the HeroBoxes?


You are sending the HeroBoxes directly to your Hero, not to the HeroBox office.

How do I know if my hero received the HeroBox?


The best way to confirm delivery is to communicate with your hero.

Can I select a Hero?


No. We have developed a "next in line" system where service members are listed in our database according to the date they registered and the total number of HeroBoxes received. You are given the next service member in line.

Program Support

FAQs - HeroDay

How does the HeroDay Program work?


Please visit the HeroDay page to learn more about this program.

Is there a minimum number of boxes we must ship?


No. You can ship however many you want.

How do I know what my unit wants?


In your acccount, click on your hero's name to see the items they want. You will also want to communicate with your unit contact prior to hosting your HeroDay. If they haven't requested anything specific, you can send the most commonly requested items which can be found here.

What if my unit requests an expensive item?


You should expect to pay between $25-$40 to pack and ship a HeroBox. You are welcome to spend more but do not feel obligated to purchase expensive items.

Where am I sending the HeroBoxes?


You are sending the HeroBoxes directly to the unit you have sponsored, not to the HeroBox office. The HeroBoxes will be addressed to your unit contact, who will distribute them to his/her unit.

How do I know if my unit received the HeroBox?


The best way to confirm delivery is to communicate with your unit.

Can I select a unit?


No. We have developed a "next in line" system where units are listed in our database according to the date they registered and the total number of HeroBoxes received. You are given the next unit in line.

Program Support

Documents

How To Pack/Ship (HeroDay)


This document walks you through the process of packing and shipping a HeroBox to your unit.  Click here to download.

HeroBox Stickers


This document contains six HeroBox stickers.  Please place at least one on each HeroBox.  You can cut & tape or use Avery labels 8164.  Click here to download.