Sponsor a Hero
This is a great opportunity for those who want to support individual heroes. We will connect you with a deployed service member in our database. By sponsoring a hero, you are committing to send them one HeroBox a month. Whether you sign up for one month or their entire deployment, you will make a meaningful impact.
THE HEROBOX APP IS AVAILABLE IN THE APP STORE AND GOOGLE PLAY!
Want to learn more? Check out our Frequently Asked Questions
Please review the FAQs above AND the Sponsor a Hero document below before proceeding to help ensure your success during this process.
Download the App or register above to sign up for a HeroBox account. After registering you will receive a verification email. Please verify your email and login to your account.
Once you have logged into your account, click Sponsor > Sponsor a Hero and follow the instructions. Our system will instantly connect you with the next hero in line. Thank you for supporting our heroes!
Documents & Resources
Sponsor a Hero (MyHero Program)
This document will walk you through the process of sponsoring a hero. Download
Sponsor a Unit (HeroDay Program)
This document will walk you through the timeline and checklist for sponsoring a unit. Download
You can decorate USPS boxes with our logo. Print and tape or use Avery labels 8164. Download
Commonly requested Items List
If your Hero or Unit has not requested anything, you can choose from this list. Download
Sponsor a Hero
Fequently Asked Questions
Sponsor a Hero FAQs
When are HeroBoxes due to ship?
HeroBoxes are due to ship two weeks after you register. Please confirm your shipment after every HeroBox you send because it impacts how the heroes are listed in our database. If you don't confirm shipment in your account by the due date, your commitment will expire.
Can I choose my commitment length?
Yes. When you sponsor a hero, you are committing to send one HeroBox a month. You can sign up for one month or for their entire deployment. Because our heroes are listed in our system based on their need, you may be paired with a hero who has less time left in their deployment than you requested. Once you finish your commitment to that hero, you can always register for another hero. If your hero still has time left on their deployment when your commitment expires, the system will prompt you to continue sponsoring your hero. You can choose to continue or not.
How do I know what my hero wants?
Click on your hero's name inside your account. It will show you their profile including requested items. If they don't have any requested items, you can send the most commonly requested items which can be found at the bottom of the Sponsor a Hero page.
What if I can't contact my hero?
We highly recommend you contact your hero before shipping a HeroBox because their address may have changed. If you have not heard from your hero within 15 days of registering, you can let your commitment expire and sponsor another hero.
What do I send if my hero hasn't requested anything?
If your hero has not requested anything, you can send some of the most commonly requested items found at the bottom of the Sponsor a Hero page.
What if my hero requests an expensive item?
You should expect to pay between $25-$40 to pack and ship a HeroBox. You are welcome to spend more but do not feel obligated to purchase expensive items.
What if my hero requests an odd item?
You are not obligated to send anything. You should only send items that you are comfortable sending.
Where am I sending the HeroBoxes?
You are sending the HeroBoxes directly to your Hero, not to the HeroBox office.
How do I know if my hero received the HeroBox?
The best way to confirm delivery is to communicate with your hero.
Can I select a Hero?
No. We have developed a "next in line" system where deployed service members are listed in our database based on need. You will be paired with the hero who needs your support the most.
How do I sponsor a Hero?
To sponsor a hero, simply register on our website and verify your email. Once you have set up your account, click "Sponsor a Hero" and follow the prompts. Our system will give you the next deployed service member in line. Heroes are listed in our database based on their need, so you are connecting with the hero who needs your support the most. By sponsoring a hero, you are committing to send one HeroBox a month per the length of time you request. Whether you sign up for one month or their entire deployment, you will make a meaningful impact on their life. You can watch a short video on this process here: https://youtu.be/Ha07X9VRYn4
How do I pack and ship my HeroBox?
Everything you need is available for free at your local USPS or USPS.com. You will need a box, an address label and a customs form. To learn more about the process, please review the support document at the bottom of the Sponsor a Hero page.
Can I sponsor more than one hero?
Yes, you can sponsor up to 10 service member simultaneously. If you or your group wishes to ship more than 10 HeroBoxes, we recommend Sponsoring a Unit.