How do I send a box?

The first step is to follow the “register now” button and create a sponsor account with our system. From there you will select a Hero from our Next In Line list and click to either pack or build a box. The pop up instructions will walk you through it.

Do I have to send everything on the wishlist?

No! You can send as much or as little as you like from the wishlist. Those items are simply what is requested personally, but you are welcome to send whatever you want. Our heroes are grateful for anything you send.

How do I know if my hero received my box?

Once you have purchased your shipping label, you will have access to tracking information as well as a way to message your hero directly. It is always a good idea to reach out to say hello and verify that they are still at their APO and can receive packages.

How do I mail my box? Where do I find the address?

When you select a hero and choose to pack a box at home you will be prompted to purchase a shipping label. This is a fully filled out and addressed label for a USPS Priority Mail Flat Rate box. You will simply download the PDF of the label, print it, tape it to your box and drop it off at the Post Office (or schedule a pickup).

Where do i get the box to mail the items in?

Our shipping labels are good for USPS Priority Mail Flat Rate boxes available for free through the United States Postal Service. You will purchase a shipping label for a medium or large box, you can go to the post office and pick up the box for free, or have the USPS send it to you for free.

WHat if the items I bought don’t fit in the box?

We encourage you to take note of the box size before you shop for the items to ensure that your items will fit. Box dimensions are on the pop up instructions when purchasing a shipping label. If your items don’t fit you can save them for a future box or purchase an additional label.

Will my shipping label expire?

Yes! Shipping labels expire after 30 days to prevent mail fraud. Please take note of your label and make sure to get it dropped off within 30 days. We will send you a reminder if you are getting close to an expired label.

What is the difference between a herobox and a heroday?

A HeroBox is a single care package that you send to a specific hero of your choosing. You can send as many as you like, but they are packed and sent individually. A HeroDay is a group event where multiple boxes are packed and sent at one time. The event is registered and arranged by a representative of the group hosting the event. These boxes can go to multiple heroes from the Next in Line list or go to an entire registered unit. These boxes are not personalized to an individual, but can be tailored to a unit’s collective wishlist. Learn more and see the HeroDay FAQs here.

Do you host corporate events and partnerships?

Yes we do! We love partnering with anyone from a small business to a national corporation. If you have a passion to support our troops we have a way for you to do it. See our Corporate Events page for more information.

Can I volunteer for you?

The best way to volunteer is to send a box! You can also help by posting on social media, getting the word out and encouraging others to send a box or host a HeroDay. We operate remotely as an organization and don't have a physical location for volunteers, but you can rally your team and host a HeroDay.

I have items I would like to donate, where can I send them?

We do not have a physical location or warehouse that can receive items. All of our donations are between a sponsor and hero directly. The best thing to do is to register, select a hero, and send the items directly.

Help! I’m still confused, what do i do?

We are available to help with any questions. Just email us at info@herobox.org or click on the help chat bubble on the website. A real person will get back to you within 24 hours during the week.